Vacancy – Service Delivery Manager


Job Title: Service Delivery Director

Period: Permanent Position

Job Responsibilities

  • An experienced Project Manager with an extreme and efficient on job managerial & technical skills to manage staff & resources for different size networks with more than 15+ years of experience of Network Implementations, Managed Services, Operations & Maintenance and Projects Management
  • Over a decade of experience in marketing, global business development, alliances, client relationship management and communication.
  • Customer Interfacing
  • Client Relationships, Cross border business experience
  • Team Management -Leading and mentoring teams
  • High ability to lead and supervise a team of staff, coordinating the daily provision of support and activities for service users, ensuring the delivery of a high quality, responsive and efficient service.
  • Process a deep knowledge of Network OS Planning ,Implantation and Administration–Excellent problem solving, analysis and design skills, excellent presentation skills, team worker, with good stress management skills and load balancing.
  • Good experience in the Communications Networks business having both technical and sales experience, focused on solving business problems for customers, and improving processes
  • Manage project/contract negotiations internally and externally.
  • Define and Develop Project/Program Scope, objectives, detailed plans.
  • Identify and work with 3rd Party suppliers to define a complete delivery solution
  • Project Budget/Financial management.
  • Identify, manage and resolve internal and external conflicts.
  • Manage project Risk from identifying, to closing
  • Lead Project Communication laterally between diverse technical team and vertically across management internally and externally to fulfil the project objectives.
  • Management plan and to maintain professional business relationships.
  • Planning, controlling and managing the assigned project resources to best meet project objectives and adhere to project scope, time, cost and quality constraints.
  • Ability to design and present concepts for change to management at all levels.
  • Lead and manage multiple, complex technology projects though to successful completion by following a structured project management methodology.
  • Managed IT Operations for Business operation supports system (BSS).
  • Managed the OCS platform for prepaid & postpaid subscribers.–Manage problem lifecycle in order to prevent incidents from happening, while minimizing the impact of unpreventable incidents.–Responsible for the fulfillment of the relevant SLAs.
  • Engage in pro-active problem management to avoid interruptions, i.e. via a trend-analysis of important services or historical Incidents.
  • Able to gather, analyze, retain, and share expertise and information in order to improve efficiency by reducing the need to rediscover knowledge.

Qualifications & Skills

Professional Experience & Knowledge

  • 15+ years of relevant experience in Telco domain
  • Expert in Mediation, Rating, Roaming and Interconnect
  • Previous experience working in a global and/or remote managed services environment.
  • Demonstrates expertise in a variety of the field’s concepts, practices, and procedures.
  • Knowledge of IT service areas, i.e. IT Support & Maintenance (S&M) and IT Operations & Management (O&M).
  • Possesses strong product/technology/industry knowledge.
  • Fluency in spoken and written English.

Education, Experience and other Requirements

  • A Bachelor’sDegree from an accredited University or Education Institute in one of the following disciplines;
    • Computer Science
    • Information Systems
    • Communication Engineering
    • Electrical Engineering
  • Preferred Certifications;
    • Post graduate studies in IT or MIS
    • Master of Business Administration
    • ITIL certified or working knowledge

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